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William Woods University

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About 3 years ago, William Woods University launched an online program in addition to their traditional courses. With over 3800 students (full time and online) William Woods University was in a dilemma handling so many student queries of existing and potential students at any given hour of the day. A mix of students taking courses was making things difficult for William Woods University as the shift online meant that they needed to provide students with access and that too in a timelier manner. Without this access, students could not literally go to class.

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