After Hours - IT Help Desk Grant Application


After Hours – IT Help Desk
Grant Application

Campus Consortium is currently offering the After Hours IT Help Desk Grant. The purpose of this Grant is to financially assist educational institutions looking to implement an After Hours IT Help Desk solution, an essential part of any successful institution's IT infrastructure. The Campus Consortium After Hours IT Help Desk Grant offers 100% (up to $20,000) of the discovery, set up and implementation of a Help Desk solution.

The Importance of the After Hours IT Help Desk
Does your institution offer online courses? If yes, and that should be the majority of colleges and universities in the United States, you need to be offering your students After Hours Help Desk. Online classes are offered so students can work day jobs, or care for family members, and tackle their course work at odd hours of the day. This has been an increasingly popular option, with even on-campus students opting to take a portion of their classes online, to free up time for other activities by choosing when to "attend" class. The side effect of this growing movement, is that Help Desk services need to broaden their range. If a student's program crashes in the middle of an exam at 11:30 pm, there needs to be someone who they can call to assist them.

IT Help Desk solutions don't just help students reset passwords, though that's certainly a popular call. An IT Help Desk can provide assistance and support on programs such as:

  • Application Issues
    • Public website access
    • Campus portal access, including:
      • LookingGlass
      • Oracle®
      • Microsoft® SharePoint®
    • Email and calendar access to systems, including:
      • Microsoft® Exchange®
      • Google® Apps
    • LMS access, including:
      • Blackboard®
      • Angel®
      • WebCT®
      • Moodle®
      • Desire2Learn®
      • Instructure® Canvas®
    • ERP system access, including:
      • Ellucian® Banner®
      • Ellucian® Colleague®
      • Oracle® PeopleSoft®
      • Jenzabar®
  • Account Issues
    • Password reset
    • User ID recovery
    • Account activation
  • Connecting to the Network
    • Wi-Fi access
    • Wired internet access
    • Network Printing
    • Network Outage Notification
    • VPN setup
    • MAC/Hostname registration
  • Personal Computer Problems
    • Windows® OS
    • Mac® OS
    • Microsoft® Office®
    • Web browsers
    • Desktop email

How to Apply
Deadline - Aug 15th, 2017
Download Campus Consortium's After Hours IT Help Desk Grant application form. Fill out the required information, and mail in a hard copy or submit through email:

Email
grantapplication@campusconsortium.org
Subject Line: Application Submission – After Hours IT Help Desk Grant

Mail
ATTN: Campus Consortium Grant Committee
125 South Clark Street, 17th Floor
Chicago, IL 60603

Our Campus Consortium Grant Committee will review all applications submitted by the designated deadline. Should your institution be selected to receive the After Hours IT Help Desk Grant, the point of contact listed on the form will be notified. Next steps will include scheduling the consulting sessions at the convenience of our consultants.

Should you have any questions regarding this grant, or the application process, reach out to grantapplication@campusconsortium.org.